Facilities management executives share insights on complex service delivery challenges for The Road Ahead
In order to recruit a new generation of talent, create a more collaborative workplace, reduce square footage and contain real estate costs, the companies are migrating to more agile workplaces. Only companies to provide their employees with high-level facilities management services-a more demanding task in an agile workplace than a traditional business environment, then maybe achieve those results.
According to a new survey report released today by Canon Business Process Services, these and other trends are presenting facilities management executives with complex challenges.
"The Road Ahead: Facilities Management Challenges and Opportunities in 2018."
The survey report, created and implemented in conjunction with Facility Executive magazine, is designed to help FM executives:
l share what they consider to be their top priorities
l clarify tools and techniques that might provide an edge in achieving their goals
l identify facilities management activities that pose the greatest challenge to success
l uncover possible hidden opportunities for driving continuous improvement in delivering exceptional support services
In one finding, respondents were asked to rank the tools, techniques or methods that have the greatest impact on improving facilities support services. The majority selected facilities management applications. One factor driving this finding might be that facility executives are embracing technology as never before.
In another finding, FM executives specified that maintaining the right staffing levels is the most difficult activity to manage compared to other responsibilities.
The survey report also sheds light on the importance of supporting corporate sites by effectively managing what Canon terms corporate campus logistics. This is a specialized service that ensures the efficient flow of materials and people at large multi-building office campuses serving thousands of employees. It is an intricate discipline that includes maintaining the right staffing levels, which survey respondents deem as highly important but, as pointed out above, also very challenging to supervise.